Refund policy
Change of Mind
If you've simply changed your mind about a purchase, please inform us within 30 days of receipt. The item must be returned in its original condition, unopened and unused, with all original packaging. Upon receipt and inspection, a full refund will be processed, excluding any shipping fees.
Wrong Product Received
If we've mistakenly sent you an incorrect item, please notify us within 30 days of receiving it. We'll provide guidance on returning the item, and all return shipping charges will be covered by toysforless.co.nz. We'll ensure you receive the correct product without any additional costs to you.
Faulty Goods
Contact us within 30 days of identifying the fault. Depending on the nature of the issue, we'll provide guidance on whether a repair, replacement, or refund is applicable. Regardless of the chosen solution, all associated shipping costs will be covered by toysforless.co.nz. For certain products, you might need to contact the manufacturer directly for assistance.
Damaged During Transit
When you receive a parcel that looks damaged, please mark the receipt as "Received Damaged." Reach out to us immediately, and we'll handle the return of the damaged item. Once we receive it, we will send you a replacement, and the shipping cost will be covered by toysforless.co.nz. Please return damaged items in the condition you received them, with all original packagingReturns Process
Send the item back to our service center: NCQ Technology, 7b/30 Walters Road, Takanini, Auckland, 2112.
Return Cost
Change of Mind: Return cost will be paid by the customer.
Wrong Product Received: Return cost will be covered by toysforless.co.nz.
Faulty Goods: Return cost will be covered by toysforless.co.nz.
Damaged During Transit: Return cost will be covered by toysforless.co.nz.
Contact Us
If you have any inquiries or concerns about our return policy, we're here to help. Reach out to us:Email: hello@toysforless.co.nz
Phone: 095579804
Website: Contact Us
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